Frequently Asked Questions
Everything you need to know about your Embassy London experience.
What is the standard delivery timeframe for my order?
We aim to dispatch all orders within 24-48 hours. For UK domestic deliveries, you can expect your shoes to arrive within 2-4 working days, while international shipping typically takes 7-10 working days.
What is your return policy for footwear?
We offer a 14-day return window from the date of receipt. Items must be in their original, unworn condition and returned in the original branded packaging to qualify for a full refund or exchange.
Are Embassy London shoes true to size?
Our footwear generally runs true to size. However, because our designs are unique and handcrafted, fit may vary slightly between styles. We recommend checking the specific size guide on each product page for the best fit.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my leather shoes?
To maintain the quality of our premium leathers, we recommend using a high-quality leather cream or balm. Avoid wearing your shoes in heavy rain, and always store them in a cool, dry place using shoe trees to maintain their shape.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay for your convenience.